Terms and conditions

Who we are

Zijdeglad is a Belgian business that makes 3D-printed pieces for the home and sells them to consumers in Belgium and the Netherlands.

Company name: Zijdeglad
Company number (KBO): 123456789
VAT number: BE123456789
Address: Nelson Mandelaplein 7, 2200 Morkhoven
E-mail: yannick.buelens97@gmail.com

Scope

These terms apply to all offers, orders and deliveries by Zijdeglad through this website, to consumers in Belgium and the Netherlands. For custom orders, the arrangements in the quote apply as well.

Products and prices

The images in the shop are 3D renders. A printed piece can differ slightly in colour and sheen, and the fine print lines are part of how it is made. Every size and colour is shown with the product.

All prices are in euro. VAT does not apply to these prices.

Shipping costs come on top and you see them in your cart before you pay. From €75.00 we ship for free. You can read more at shipping and returns.

Made to order

Every piece is printed after you have ordered it. Standard products are shipped within 1 to 3 working days, plus the time for shipping. This is an indication and not a fixed deadline.

Your order

You order by checking out your cart. To order you enter your name, e-mail address and phone number, and your address if you choose shipping, and you agree to these terms. After a successful payment you receive a confirmation by e-mail. The agreement is concluded when your payment has gone through and you have received that confirmation.

Payment

You pay in advance, securely through Mollie, with Bancontact, iDEAL or a payment card. Your card details never reach us: we do not see or store them.

Delivery and pickup

We ship to Belgium and the Netherlands, or you collect your order for free by appointment. The rates and arrangements are on the shipping and returns page.

Right of withdrawal

As a consumer you have the right to return a standard product from the shop within 14 days of receiving it, without giving a reason. Even though the piece is only printed after you order it, it is made from a standard design and not to your own specifications. How to do this is explained at shipping and returns. You pay for the return shipping, unless the piece is faulty or does not match your order.

The right of withdrawal does not apply to custom pieces made to your own specifications.

Custom orders

You request a custom piece through the contact form. You receive a quote with the sizes, colour, price and estimated lead time. We only start printing once you accept the quote. The quote also states that the right of withdrawal does not apply to pieces made to your specifications. More about custom orders.

If you send in your own design, you confirm that you have the right to have it printed. We do not print protected designs, weapons or parts that could affect people’s safety.

Guarantee and complaints

Is a piece faulty or different from what was agreed? Please contact us as soon as possible, preferably with a photo. The legal guarantee continues to apply. We arrange a repair, a replacement or a refund, as the law provides.

Material and use

Our pieces are made of PLA, a bioplastic made from plant-based raw materials. To enjoy them for a long time:

They are not waterproof. Use a glass tube or an inner pot for fresh flowers and plants with water.
Keep them away from heat above about 50 °C, for example in a car in the sun or right next to a heater.
Use LED lights only in lamps and light pieces. A tealight holder is meant for an LED tealight.
They are not meant for contact with food.

Designs and copyright

The designs, renders and texts on this website belong to Zijdeglad. You may not copy or resell them without our permission.

Privacy

You can read how we handle your data in the privacy policy.

Governing law and disputes

These terms are governed by Belgian law. The mandatory consumer protection of the country where you live continues to apply. If you have a complaint, please contact us first at yannick.buelens97@gmail.com. We are happy to find a solution together.