Legal
Privacy policy
Zijdeglad keeps as little about you as possible. Here you can read which data we need, what for, and what your rights are.
Who is responsible
Zijdeglad is the controller of the data you provide through this website.
- Company name: Zijdeglad
- Company number (KBO): 123456789
- Address: Nelson Mandelaplein 7, 2200 Morkhoven
- E-mail for all your privacy questions: yannick.buelens97@gmail.com
What we do not do
- This website sets no cookies of its own. You can read more in the cookie notice.
- We use no analytics or tracking services and we do not follow you around.
- We never see or store your card details. Payment takes place on the secure page of Mollie.
What stays on your own device
In your browser’s local storage (localStorage) we keep your cart, your delivery choice, your choice of a light or dark theme and a short list of order numbers for which your cart was already emptied after payment (with no other details). That data stays on your device and is not sent to us until you check out. You can delete it in your browser settings.
When you order
To fulfil your order we keep your name, e-mail address, phone number, your address if you choose shipping, and what you ordered, with the amount and the status of the payment. With this we process your payment, print your piece, ship it or arrange a pickup time, and send you e-mails about your order.
The legal basis is the performance of the agreement. Data we need for our accounting is kept for as long as the law requires, the statutory retention period.
When you contact us
Through the contact form we keep your name, e-mail address and message. If you add a file (STL, OBJ or 3MF) to a custom request, we also keep that file, in protected storage. The file is not forwarded by e-mail and not shared publicly.
Your message and attachment are kept until your question has been handled and are then deleted by us. The legal basis is your consent, which you tick in the form, and our interest in answering your question.
Security and preventing abuse
To secure the website and prevent spam, our hosting partner processes technical data such as your IP address, and we keep for a short time (normally no more than an hour) a one-way code from which the address cannot be recovered, to limit the number of requests. A Turnstile (Cloudflare) check makes sure forms are not filled in by robots. Our legal basis is the legitimate interest in keeping the website safe.
Who we share data with
We do not sell your data. We use a few parties that process data on our behalf:
- Cloudflare: hosting of the website, security and the Turnstile protection against robots.
- Mollie: processing of your payment.
- Resend: sending the e-mails about your order.
Some of these parties may process data outside the European Economic Area. This happens with the safeguards that privacy law requires.
How long we keep data
- Order data: for as long as the law requires for accounting, the statutory retention period.
- Contact messages and attachments: until your question has been handled, after which we delete them.
- Cart, delivery, theme and order numbers of emptied carts: on your own device, until you delete them yourself.
Your rights
You have the right to access your data, have it corrected or erased, restrict the processing, object to it and take your data with you. If you gave consent, you can withdraw it at any time. E-mail us at yannick.buelens97@gmail.com. We answer within the period the law provides. Data we are still legally required to keep cannot be erased.
Making a complaint
If we cannot resolve it together, you can lodge a complaint with the Gegevensbeschermingsautoriteit (the Belgian Data Protection Authority, dataprotectionauthority.be). If you live in the Netherlands, you can also turn to the supervisory authority in your own country.
Changes
If what we keep or the parties we use changes, we update this text. If we ever add analytics, we ask for your consent first.