Customer service
Shipping and returns
Everything about delivery time, shipping costs, pickup and returns. Every piece is only printed after you have ordered it.
Delivery time
Every piece is printed to order, after your payment. Standard products are shipped within 1 to 3 working days, plus the time the shipping itself takes. This is an indication, not a fixed guarantee.
After your payment you receive a confirmation by e-mail. As soon as your order is on its way or ready for pickup, we let you know.
Shipping costs
We ship to Belgium and the Netherlands.
- Letterbox parcel: €4.95 to Belgium, €5.95 to the Netherlands.
- Small parcel: €6.95 to Belgium, €8.95 to the Netherlands.
- Free shipping on orders of €75.00 or more.
Small pieces travel as a letterbox parcel, larger pieces as a small parcel. Your cart shows which rate applies. If your order has several pieces, the largest package sets the rate.
All prices are in euro. VAT does not apply to these prices.
Free pickup
Prefer to collect it yourself? That is free, on request and by appointment. You receive the pickup address in your order confirmation. As soon as your piece is ready, we agree on a time together.
When it arrives
Please check your parcel when it arrives. Did something arrive damaged? Contact us as soon as possible at yannick.buelens97@gmail.com or through the contact form, with a photo of the piece and the packaging. We will find a solution together.
Returning your order (14 days)
As a consumer you can return a standard product from the shop within 14 days of receiving it, without giving a reason. Even though a piece is only printed after you order it, it is made from a standard design and not to your own specifications. The right of withdrawal therefore applies to these pieces.
- Tell us within those 14 days that you want to return it, at yannick.buelens97@gmail.com or through the contact form.
- Then send the piece back within 14 days, unused and well packed so it is not damaged in transit.
- You pay for the return shipping, unless the piece is faulty or does not match your order.
- Once we have received and checked the piece, we refund the amount with the same payment method.
Custom orders are excluded
A piece we make to your own specifications, for example in a size of your own or from your own 3D file, cannot be returned. The right of withdrawal does not apply to it. We make this clear in the quote, before you agree. More about custom orders.
A faulty piece
Is a piece faulty or different from what was agreed? Then the legal guarantee applies. Contact us and we will arrange a repair, a replacement or a refund. We pay for the return shipping of a faulty piece.